Returns
Returns & exchanges
Changed your mind? You may return or exchange eligible, non-personalised items within 14 days of receiving your order.
To request a return or exchange, email hello@lovinglysigned.hk with your order number and the item(s) you would like to return. We will reply with the return address and instructions. Please do not send your order back before contacting us.
Items must be unused and returned in their original condition and packaging. Return delivery costs are the customer’s responsibility unless the item is faulty.
Items that cannot be returned or exchanged
- Personalised or made-to-order items, including products customised with a name, message, fabric, thread colour, or other bespoke detail
- Sale items
- Gift vouchers
Faulty items
If your item arrives faulty or damaged, email hello@lovinglysigned.hk within 2 days of delivery. Please include your order number and clear photos of the item and its packaging. Once reviewed, we will arrange a replacement, repair, or refund as appropriate.
Cancellations & personalisation changes
To cancel an order or change personalisation details, such as a name or thread colour, contact us within 1 hour of placing your order. After that, production may have started and we cannot guarantee changes or cancellation. Personalised orders that have entered production cannot be refunded.
Refunds
Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Delivery information
- Next-day delivery is available across Hong Kong.
- A delivery discount is available on orders over HK$900.
- For international orders, please visit www.lovinglysigned.com.sg.
Questions? Contact us at hello@lovinglysigned.hk.