If you would like to cancel your order OR make any changes to the personalisation details (i.e.: thread colour or name), you have 1 hour from ordering your item to do so. After that time we cannot guarantee that your order can be cancelled as it may already have been processed. If that is the case, your order will be sent to you and a refund will not be provided.
If you change your mind, please don’t worry, you can return or exchange any non-personalised items* within fourteen days from receipt of delivery.
If you wish to return a product, you will simply need to:
Email us at lovinglysigned[at]gmail.com with your order confirmation number to let us know it’s on its way back to us.
Then arrange to have it returned to Lovingly Signed, 120 Lower Delta Road, #14-13, Singapore 169208.
Please note: Items must be returned in their original condition.
Products not eligible for a return or exchange include:
- If the item has already been Personalised or made to order, e.g. embroidered with a name, fabric, message or other customised aspect;
- Products marked “sale”;
- Gift Vouchers.
- If a product is faulty, we just ask you to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo direct to us at lovinglysigned[at]gmail.com. For all faulty items you will be offered a replacement or repair, or a full refund.
Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card.