Privacy & Cookies

This Privacy & Cookies Policy explains how Lovingly Signed collects, uses, stores, and shares personal information when you visit lovinglysigned.hk, place an order, contact us, subscribe to marketing, or otherwise use our services.

Who we are

Foxgrowe Labs Limited is responsible for the personal information described in this policy.

Registered address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong S.A.R.

Email: hello@lovinglysigned.hk

Please contact us if your personal information changes or if you have a privacy-related question or request.

Information we collect

Depending on how you use our website and services, we may collect:

  • Identity and contact information, such as your name, email address, phone number, billing address, and delivery address
  • Order, payment, and transaction information
  • Profile, preference, survey, competition, and customer-service information
  • Marketing and communication preferences
  • Technical and usage information, such as your IP address, browser, device, pages visited, and interactions with our website

Payment details are handled by secure payment providers. We do not store your full credit card number.

How we collect information

We collect information directly from you when you place an order, complete a form, contact us, subscribe, enter a promotion, or provide feedback. We also collect certain technical information automatically through cookies, server logs, and similar technologies. We may receive information from service providers involved in payments, analytics, fraud prevention, marketing, website hosting, and order delivery.

How we use information

We may use personal information to:

  • Process, fulfil, deliver, and support orders
  • Manage payments, refunds, fraud prevention, and amounts owed
  • Provide customer service and communicate about your order or account
  • Maintain, secure, troubleshoot, and improve our website and services
  • Personalise content and understand how customers use our services
  • Send marketing where you have consented or where otherwise permitted by law
  • Run surveys, reviews, competitions, and promotions
  • Meet legal, regulatory, accounting, and security obligations

We process personal information where needed to perform a contract, comply with legal obligations, pursue legitimate business interests, or act with your consent, as applicable.

Marketing choices

You can stop receiving marketing emails at any time by using the unsubscribe link in a message or emailing hello@lovinglysigned.hk. Opting out of marketing does not affect service messages relating to orders, transactions, or customer support.

Sharing information

We may share personal information with trusted providers that help us operate our business, including payment processors, delivery partners, technology and hosting providers, analytics services, customer-support tools, and marketing platforms. We may also share information when required by law or in connection with a business reorganisation.

We do not sell your personal information. Where information is transferred internationally, we take reasonable steps to ensure it is handled appropriately.

Data security and retention

We use reasonable physical, electronic, and organisational safeguards to protect personal information against unauthorised access, use, alteration, or disclosure. No online transmission or storage system is completely secure.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including legal, accounting, fraud-prevention, and reporting requirements.

Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of your personal information, to object to certain processing, or to withdraw consent. To make a request, email hello@lovinglysigned.hk. We may need to verify your identity before completing a request.

Cookies

Cookies and similar technologies help our website function, remember preferences, understand site usage, improve performance, and support relevant marketing. Some cookies are essential, while others may depend on your consent and location.

You can manage cookies through the consent options shown on our website and through your browser settings. Blocking some cookies may prevent parts of the website from working correctly. General cookie guidance is available from aboutcookies.org and allaboutcookies.org.

Social media and external links

Our website may link to social media services and third-party websites. Those services may collect information or set cookies under their own privacy policies, which we do not control.

Children

Our services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

Policy updates

We may update this policy to reflect changes to our services, practices, or legal obligations. The latest version will be posted on this page.

Contact us

For privacy questions or requests, email hello@lovinglysigned.hk.