Privacy & Cookies

We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. The information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner. Our compliance with privacy legislation is set out in the Privacy Policy below.

These terms do not affect your statutory rights as a consumer.

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site, www.lovinlgysigned.com.hk, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

Lovingly Signed Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).



Contact Details

Our full details are:

Full name of legal entity Lovingly Signed Limited.

Email address: lovinglysigned[at]gmail.com

Registered address: Lovingly Signed Limited. Room 1405, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Seung Wan, Hong Kong.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at lovinglysigned[at]gmail.com

YOUR CONSENT
By using our website you consent to us collecting, using, storing and retaining personal information about you in accordance with this privacy statement.

WHAT WE COLLECT
When you visit our website, register, purchase or contact us, we may collect the following information from you:

Name and contact details including email address
Demographic information such as postcode, preferences and interests
Customer survey data, if you have given us your consent to do so
Navigational data through the use of Cookies, including your IP address, pages visited, browser details. More information on Cookies can be found below
Please note, we do not store your credit card details.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
order our products or services;
subscribe to our service or publications;
request resources or marketing to be sent to you;
enter a competition, prize draw, promotion or survey; or
give us feedback.
Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below

Technical Data from the following parties:
Analytics providers including Google.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal, Braintree, Internal CRM, Dropbox


HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

Where we need to perform the contract between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at lovinglysigned[at]gmail.com

Purposes for processing your personal data:

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at lovinglysigned@gmail.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b) Necessary to comply with a legal obligation

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications

You will receive marketing communications from Lovingly Signed if you have:

(i) requested information from us or purchased goods or services from us; or

(ii) if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and

(iii) in each case, you have not opted out of receiving that marketing.



You will only receive emails direct from Lovingly Signed Limited, only if you have opted to receive these as well as Lovingly Signed emails upon account sign up, by clicking the ‘opt in’ tick box.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or OR by emailing us at lovinglysigned[at]gmail.com at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

WHAT WE DO WITH THE INFORMATION WE COLLECT
Our website collects information from you. The information we collect is used, stored and retained to:

Process your order, including dealing with any problems or queries, you may have to deal with credit reference or fraud prevention agencies
Administer this website and our business
Improve our products and services
Personalise your online experience and deliver content and products, which we believe are of most interest to you
Periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address you provided
Carry out market research. We may contact you by email, phone, or mail.


CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection, use, storage or retention of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at lovinglysigned@gmail.com
You can contact us direct to seek access to the information we hold about you, and you have the right to ask us to correct information that is inaccurate. We may charge you a small fee for this service

SHARING YOUR PERSONAL INFORMATION
We will only ever share your personal information with a third party for fulfilment purposes only, or when you choose to ‘contact’ one of our Partners direct through the website. Sharing personal information in this way will mean that it will travel internationally. As products are shipped from our Partners direct to you (or your nominated receiver), our Partners require access to your delivery details for fulfilment purposes only. These Partners will never contact you direct for any other marketing purpose.

We will never sell your information to a third party.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

SOCIAL MEDIA SHARING
Our website contains links to other social media sites such as Facebook, Twitter, Instagram and Pinterest. If you take the opportunity to ‘Share’ or ‘Like’ our content, this information will be shared with those sites. In these instances, you may be sent cookies from these Social media sites, which we don’t control, so we suggest you check with them direct for more information about their cookie policies.

COOKIES
A cookie is a text file placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity.

For more information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. If you do not accept our cookies or remove them from your browser, some our website’s features may not function.