In these terms and conditions, “we” “us” and “our” refers to Lovingly Signed; Lovingly Signed Limited whose registered office is Room 1405, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Seung Wan, Hong Kong, Company no. 2826891, Business Registration no. 70693613-000-05-19-4.
Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
You can order products online via www.lovinglysigned.com.sg When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;
We do not receive your payment
There has been a pricing or products description error
The ordered products are out of stock or discontinued
Personalised products contain content which may cause offence to our staff.
In any refusal, we will immediately refund your credit card for the total amount debited where your credit card has been charged.
Your Payment on your credit card or PayPal receipt will appear as a Lovingly Signed Limited charge. Lovingly Signed Limited uses Braintree and PayPal to take payment. Braintree is a payment gateway owned by PayPal. Braintree is a full-stack payment platform that allows the flexibility to utilize payments via Visa/MasterCard and PayPal across global markets via its Multi-Currency capability. Credit card and PayPal information is always encrypted during transfer over networks.
Lovingly Signed uses the latest security measures to protect your details when you shop with us. All payments are collected and processed by our secure Braintree and PayPal provider. We do not see or store your credit card number ever.
We try to keep our site up to date, however we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within your specified time you can request cancellation and we will cancel the order and refund your money in full.
DELIVERY IN HONG KONG
Delivery is Free of Charge for all orders to be delivered in Hong Kong and takes on average between 2 to 3 working days.
Please note we do not offer PO Box delivery as a signature is required upon delivery.
Our dispatch timescales do not include weekends and public holidays.
Lovingly Signed will ship anywhere globally. The shipping price will be calculated at checkout.
Delivery is done via our preferred courier service and takes on average between 4 to 8 days. Please note we do not offer PO Box delivery, as a signature is required upon delivery.
Attempted Delivery or Wrong Delivery Address Provided
We know mistakes happen, but in the event of you accidentally supplying a wrong delivery address, we will do their utmost to change this if the item is yet to be dispatched. If however, a wrong delivery address has been supplied and the item gets resent back to us, we will have to charge a re-shipping fee of HK$261 for International deliveries. This also applies if we ship to the hospital and the mum has already been discharged.
If you change your mind, please don’t worry, you can return or exchange any non-personalised items* within fourteen days from receipt of delivery.
If you wish to return a product, you will simply need to:
Email us at lovinglysigned[at]gmail.com with your order confirmation number to let us know it’s on its way back to us.
Then arrange to have it returned to our manufacturing office Lovingly Signed, 120 Lower Delta Road, #14-13, Singapore 169208.
Please note: Items must be returned in their original condition.
Products not eligible for a return or exchange include:
If the item has already been Personalised or made to order, e.g. embroidered with a name, fabric, message or other customised aspect;
Products marked “sale”;
If a product is faulty, we just ask you to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo direct to us at lovinglysigned[at]gmail.com. For all faulty items you will be offered a replacement or repair, or a full refund.
Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card.
You can either email us at lovinglysigned[at]gmail.com or write to us at:
Lovingly Signed Limited
135 Bonham Strand Trade Centre
135 Bonham Strand
Our office hours are Monday - Friday 9am - 5.30pm and all our dispatch timescales do not include weekends or bank holidays.
We take our relationships with customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints, please e-mail lovinglysigned[at]gmail.com
This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
Promotional codes provided to you by Lovingly Signed or our Partners or affiliates will be subject to the value, exclusions and limitations as notified at the time of delivery, and may be valid for limited periods.
The Promotional Code is valid only for qualifying purchases made on the Site. A qualifying purchase means the purchase of the specified product or products in accordance with the conditions notified to you at the time you were provided with the Promo Code. A Promotional Code may only be used once per qualifying transaction and is applied to the transaction as a whole.
To redeem the Promotional Code, you simply type the Promotional Code into the promotional code field in the check-out section of the Site, click the validate button and the relevant discount will be automatically deducted from the final price of your qualifying purchase. If you fail to enter the Promotional Code at the time of purchase as specified above, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the Site.
You may not redeem or exchange the Promotional Code or applicable discount for cash. You may not use or combine the Promotional Code with any other promotions unless permitted.
If you have forgotten to use a Promotional Code, or were unaware of any Promotional Codes prior to making your purchase, you are not entitled to any refunds or compensation for the difference in payable amounts. If you email us, we will be able to extend the code for your next purchase (one time use only).
These terms do not affect your statutory rights as a consumer. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Disclaimer of Warranties, Limitation of Liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to anyone or any third party by reason of so refusing or cancelling any transaction after processing has begun.
By accessing our website, you agree to indemnify, defend and hold harmless Lovingly Signed and our, directors, suppliers, interns and employees, harmless from any claim or demand, including reasonable lawyer fees, made by any third-party due to or arising out of your breach of these Terms and Conditions.
Intellectual Property Rights
Lovingly Signed or its licensors retain ownership of all Intellectual Property Rights to this Website. Except as expressly permitted, you will not use or reproduce name, logo or trademarks without Lovingly Signed's prior written approval.
Updates to our Terms & Conditions
From time to time we may alter the Websites Terms & Conditions. You will always be able to review the most current version of the Terms & Conditions at any time on this page.
Lovingly Signed reserves the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this Website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
Lovingly Signed Limited is a Hong Kong registered business, located at Room 1405, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Seung Wan, Hong Kong. Company no. 2826891, Business Registration no. 70693613-000-05-19-4.
Contact or questions about these Terms & Conditions can be made to Lovingly Signed at lovinglysigned[at]gmail.com
Definitions and Interpretations
Lovingly Signed Limited, company no. 2826891, Business Registration no. 70693613-000-05-19-4., registered in the Hong Kong Special Administrative Region of the People's Republic of China.
Website refers to https://lovinglysigned.com.hk
Customer refers to the Person who places an order on the Lovingly Signed Website.
Customer Order refers to the order placed by a Customer on the Website.
Online Credit means a Customer credit note for use on the Website.