FAQ

1. How long will it take to personalise and delivery my order?

Singapore gifts are delivered within two working days. For more information, please refer to delivery & gift wrap page.

2. Do you have a physical retail store?

No, we do not currently have a retail store in Hong Kong.  In Singapore you can find us at Takashimaya and Robinsons department stores as well as www.lovinglysigned.com.sg


3. Do you sell the Jellycat jumpers separately?

Unfortunately, no we do not sell individual personalised jumpers at this time.

4. Can I see a sample of the thread colour on a specific product in advance of purchase?

Unfortunately we do not provide thread samples.

5. Can you share a photograph of my gift box prior to sending it?

No, we do not provide photos of products prior to dispatch.

6. My purchase is a gift, can you remove the price tags/invoices and receipt from the package?

All our personalised baby gifts are packaged in such a way that there are no price tags or receipts included in the gift package.

7. I placed an order but I didn't receive a confirmation.

All order confirmations are sent by either email or SMS, depending on which contact details you provided. Please double check your email or SMS. If you still have not received confirmation, kindly email our customer service team at lovinglysigned@gmail.com

8. How do I receive delivery updates?

If you have included your email at checkout, you will receive an update when your order has been dispatched. Singapore orders are usually delivered in two working days.

9. How do I get the promo code?

If you sunscribe to our newsletter on our homepage you will receive an email with a discount code applicable for your first purchase with Lovingly Signed.

10. I forgot to use my promo code, can I get a refund?

Unfortunately no. Please make sure you use the promo code when making your first purchase. We will not offer a refund to customers who forgot to enter their promo code at checkout.