Delivery & Gift Wrap

All of our gifts, except for our large storage baskets, backpacks, lunch bags, Moulin Roty products, and Hunter + Boo products, come beautifully presented in our complimentary signature Lovingly Signed gift box.

The box creates a special gifting experience and can be kept as a memory or keepsake box.

You will receive one gift box per order. If you are purchasing gifts for more than one child, please email hello@lovinglysigned.hk before ordering and we will do our best to accommodate you.

Products that do not come in our gift boxes will be wrapped in Lovingly Signed tissue.

Delivery in Hong Kong

Next-day delivery is available across Hong Kong. A delivery discount is available for orders over HK$900.

We do not deliver to PO boxes because a signature is required. Dispatch times do not include weekends or Hong Kong public holidays.

International delivery

For international orders, please visit www.lovinglysigned.com.sg.

Incorrect address or unsuccessful delivery

If you entered the wrong delivery address, email hello@lovinglysigned.hk as soon as possible. We will do our best to update it before dispatch, but changes cannot be guaranteed once the order has shipped.

If an order is returned to us because the address was incorrect, delivery was unsuccessful, or the recipient has already left the hospital, a HK$100 redelivery fee will apply.

Returns

Eligible, non-personalised items may be returned or exchanged within 14 days of delivery. Email hello@lovinglysigned.hk with your order number before returning anything. We will reply with the return address and instructions.

Items must be unused and returned in their original condition. Return delivery costs are the customer’s responsibility unless the item is faulty.

Personalised or made-to-order items, sale items, and gift vouchers cannot be returned or exchanged.

If an item arrives faulty or damaged, email us within 2 days of delivery with your order number and clear photos of the item and packaging. Once reviewed, we will arrange a replacement, repair, or refund as appropriate.

Approved refunds will be returned to the original payment method.