Shipping policy

All of our Gifts, except for our large storage baskets, backpacks, lunch bags, Moulin Roty and Hunter and Boo products*, come beautifully gift boxed in our free Signature Lovingly Signed gift box.

The box helps create that exceptional gifting experience and can be used as a memory, keepsake box for later.

Please note: you will receive one box per order, but if you’re purchasing gifts for more than one child, please email us at hello@lovinglysigned.hk before making your purchase and we will do our best to accommodate you.

*Products that do not come in our gift boxes will be wrapped in Lovingly Signed tissue. You can choose to add a gift box for a flat rate of HK$58 in the individual product listings, and we will place your order into the gift box.


DELIVERY IN HONG KONG

Hong Kong delivery is HK$80. Shipping is free on orders over HK$900 when you apply code FREESHIPPING at checkout. Next-day delivery is available unless otherwise stated.

Please note we do not offer PO Box delivery as a signature is required upon delivery. Dispatch times do not include weekends or Hong Kong public holidays.


CHINA AND MACAU

We deliver to China and Macau from this store. Delivery to China and Macau is HK$120.


INTERNATIONAL DELIVERY

Sending a gift to someone in Hong Kong from overseas? Order here on lovinglysigned.hk and enter the Hong Kong delivery address at checkout. For delivery to any other country, Lovingly Signed ships globally via our Singapore website: https://lovinglysigned.com.sg/


INCORRECT ADDRESS OR UNSUCCESSFUL DELIVERY

If you entered the wrong delivery address, email hello@lovinglysigned.hk as soon as possible. We will do our best to update it before dispatch, but changes cannot be guaranteed once the order has shipped. If an order is returned to us because the address was incorrect, delivery was unsuccessful, or the recipient has already left the hospital, a HK$100 re-delivery fee will apply.



RETURNS POLICY

If you change your mind, please don’t worry, you can return or exchange any non-personalised items* within fourteen days from receipt of delivery.

If you wish to return a product, you will simply need to:

Email us at hello@lovinglysigned.hk with your order confirmation number before sending anything back.

We will reply with the return address and instructions. Please do not send your order back before contacting us.

Please note: Items must be returned in their original condition. Shipping costs will also be picked up by you. 

Products not eligible for a return or exchange include:

If the item has already been Personalised or made to order, e.g. embroidered with a name, fabric, message or other customised aspect;
Products marked “sale”;
Gift Vouchers.

If a product is faulty, we just ask you to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo directly to us at hello@lovinglysigned.hk. For all faulty items, you will be offered a replacement or repair, or a full refund.

Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card.