Due to hygiene reasons, we will not be offering returns or exchanges for all orders under further notice, as of 5 April 2020. We seek your understanding as we wish to reduce the risk and spread of COVID-19 during this period.
Products not eligible for a return or exchange include:
- If the item has already been Personalised or made to order, e.g. embroidered with a name, fabric, message or other customised aspect;
- Products marked “sale”;
- Gift Vouchers.
- All items as of 5 April 2020 (until further notice).
If a product is faulty, we just ask you to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo direct to us at lovinglysigned[at]gmail.com. For all faulty items you will be offered a replacement or repair, or a full refund.
Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card.
If you would like to cancel your order OR make any changes to the personalisation details (i.e.: thread colour or name), you have 1 hour from ordering your item to do so. After that time we cannot guarantee that your order can be cancelled as it may already have been processed. If that is the case, your order will be sent to you and a refund will not be provided.